What is Biomass? Biomass is the word used for biological material obtained from plant matter. All of our products use biomass fuel in the form of logs or pellets.


Why choose biomass? Wood is a local, renewable fuel that absorbs CO2 whilst it grows. When a tree is cut down and burned the CO2 goes back into the atmosphere and is reabsorbed by another tree growing in its place. By switching to a naturally replenished energy like this you can help the UK reduce its carbon emissions.


What are wood pellets? Wood pellets are pellets made from fine wood particles. They are cylindrical in shape, and measure 6mm in diameter, and approx. 3.15mm – 40mm in length


What is domestic RHI? RHI stands for the Renewable Heat Incentive and is a government scheme designed to promote renewable energy uptake. People who join the scheme and meet the requirements receive quarterly payments for seven years for the amount of clean, green renewable heat their system produces. To find out more about domestic RHI visit Ofgems website.


Which systems are eligible for RHI? Most of our Klover pellet boilers are RHI eligible. Our log fires are highly efficient however are not eligible for RHI. For more information, please contact us.


Do pellet boilers have a lower VAT rate? The VAT rate which applies to a wood pellet boiler is 5%. This rate applies to the boiler itself, materials which are needed for the primary installation of the boiler (the chimney, primary pipework, etc.) and the labour associated with that.


What does the efficiency rating mean? The efficiency of a stove tells you how much of the energy in a fuel will be given to the room when you use the stove.

What does 'wood burning' and 'multi-fuel' mean? A wood burning stove means that wood is your one and only fuel type for burning. Multi-fuel allows for not only wood, but coal, wood pellets and peat. The difference in fuel type does not affect stove aesthetics.

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